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Meta rolls out restricted words, TikTok’s smarter, customizable ad automation is a must-have, and OpenAI is hiring for its ad platform. Here's what to act on this week.

Yeah, AIM is always on target.

PRIORITY ACTIONS

🔥🔥🔥 ACT IMMEDIATELY

Lock Down Meta's Restricted Words Before AI Ruins Your Brand Voice

New feature lets you blacklist specific terms from AI-generated ad copy. Prevent Meta's AI from using words like "miracle," "free," or off-brand language now. Add the restricted words list in Ads Manager Advantage+ Creative settings.

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🔥🔥 ACT THIS WEEK

Implement TikTok Smart+ Unified Experience

TikTok launched unified Smart+ buying at Advertising Week with customizable automation controls. This combines AI power with granular control over targeting, creative, and budget allocation module-by-module. Create a test campaign using the new Smart+ unified flow in TikTok Ads Manager.

🔥 TRACK CLOSELY

Publicis Raises 2025 Growth Forecast, AI Platform Marcel Driving Revenue

Publicis bumped its growth forecast, citing AI efficiency gains; its Marcel platform is cutting production time significantly. What used to take days now takes hours; AI is showing up on earnings calls as a profit driver. Evaluate your agency partners, ask which AI tools they're using for efficiency.

📊 THIS WEEK'S WINNER

Verizon + Google Cloud GenAI = 40% Sales Increase + 100K Customers Retained

What they did: Verizon deployed Google Cloud's Gemini AI across 28,000 customer service reps and retail stores using their "Personal Research Assistant." The AI analyzes 1,500 data points per phone number to predict why 80% of customers call before speaking to an agent, then routes them to the best-matched representative. The system also helps agents access thousands of internal resources instantly to answer customer questions.

The numbers:

  • Sales increase: 40% boost through the service team since July 2024.

  • Customer retention: Prevented 100,000 customers from churning in 2024.

  • Agent accuracy: 95% of customer inquiries are now answered comprehensively.

  • Timeline: Pilot started May 2024, full deployment January 2025.

  • Investment: Enterprise deal with Google Cloud (specific cost not disclosed).

How to copy it:

  1. Audit your customer data: Identify the data points you collect per customer interaction and map common reason codes for contact.

  2. Start with routing intelligence: Use AI to analyze customer history and route to specialists before deploying full agent assistance.

  3. Measure first-contact resolution: Track whether AI improves your agents' ability to solve issues without transfers or callbacks.

Time to implement: 3-6 months for pilot with 100-500 agents.

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🛠️ 5 AI MARKETING TOOLS TO GRAB NOW

📊 GWI Spark: AI market research assistant that taps into real consumer data from nearly a million global survey respondents to deliver instant insights through a simple chat interface.

🎬 Runway: Next-gen video creation platform with Gen-4 model that transforms text, images, or videos into cinematic clips with advanced motion and lighting effects—perfect for creating scroll-stopping ads.

🖼️ PhotoRoom: AI-powered photo editor that instantly removes backgrounds and creates professional product visuals at scale, helping e-commerce sellers boost trust and drive sales.

📢 Distribution.ai: Content repurposing powerhouse that automatically transforms one piece of content into dozens of platform-optimized assets with "set it and forget it" scheduling.

🔄 Repurpose.io: Content automation platform that takes a single video, podcast, or live stream and automatically publishes it across 10+ platforms—saving hours of manual uploading and reformatting.

🎯 RAPID-FIRE INTEL

EMERGING PATTERN: OpenAI is hiring for ChatGPT Ad Platform roles, which reveal campaign tools, attribution systems, and real-time reporting infrastructure. With 700M weekly active users, conversational ad placement could fundamentally change targeting.

PLATFORM UPDATE: Google's campaign-level negative keywords are now available to Performance Max advertisers. You can control irrelevant traffic with up to 1,000 negative keywords per campaign. It is accessible under the campaign settings menu, which lets users add brand exclusions.

WORTH WATCHING: Gap Inc. announced a multi-year partnership with Google Cloud to embed Gemini AI and Vertex AI across design, marketing, pricing, and internal workflows at Old Navy, Gap, Banana Republic, and Athleta. Signals retail's shift to operational AI, not just customer-facing chatbots.

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